WHAT IS BOUNCED EMAIL?
A "bounced" email message is one that was transmitted by the Court to an address listed in CM/ECF but was returned to the Court as unable to be delivered. There are several reasons an email may bounce, including the following: the address listed is no longer valid (the user has changed addresses or the person who had that address no longer works for the law firm); the user’s mailbox is full and email messages need to be deleted before the user can receive any additional email messages at that address; or the user’s email provider has listed the Court as a possible sender of Internet spam and has rejected the email message. The reason an e-mail bounces is almost always an issue with the user’s email account or the user’s internet service provider. It is rare that an email would bounce because of a problem on the Court’s end, and when the Court system experiences an issue, there are safeguards in place to resend affected email notifications.
BOUNCED EMAIL POLICY
Pursuant to Fed.R.Bankr.P. 9036, notice by electronic means is complete upon transmission of the email. The Court is not responsible for issues on a user’s end such as the failure of an Internet service provider to complete the transmission of an email notice, incorrect or incomplete address in the CM/ECF account which is maintained by the user, or failure to add the Court as a trusted sender. We recommend that all ECF participants have a secondary email address issued by a different provider included in his/her user account to ensure that notices are received. If you do not have a secondary address listed in your account and need to research activity that may have occurred in your cases, you may do so by running the ECF Activity Report for Your Cases; however, please keep in mind that although the report is free, review of any PDF document listed on the report will incur PACER charges.
If you have any questions regarding bounced e-mail, please contact the Court at 502-627-5700.