When can I enroll in DeBN?
A debtor can enroll in DeBN at any time
during the pendency of his case. A debtor may also request deactivation of
his account at any time.
When are emails sent?
Emails will be sent by the BNC in the
evening on the same day a notice or order is filed by the court in your
Will I receive all documents via email?
No; only notices and orders filed by the
court and sent to the BNC for service upon you will be delivered via email.
All other parties, such as the trustee and creditors, will continue to serve
documents upon you either via U.S. mail or in person pursuant to court
Can I request receipt of notices both via
email and U.S. mail?
No; a party only has
the option to receive notices either by email or U.S. mail.
Can others see my
Your email address will not be shown on the
caption of the case docket, and your DeBN request form will not be visible
to the public for viewing. However, the BNC Certificate of Mailing that is
filed in the case will reflect your email address if the notice or order was
emailed to you. A Certificate of Mailing must include the party’s name and
the address where they were served.
I accidentally deleted an email. Can the
notice be resent to me?
Neither the court nor the BNC can resend
notices. If you accidentally deleted a notice, you should contact your
attorney, or you may contact the court for further directions on how to
obtain another copy of the notice.
I filed jointly with my spouse. Do we both
have to request DeBN?
No; only one joint
debtor can request DeBN. The joint debtor enrolled in DeBN will receive
notices from the court via email, and the other debtor not enrolled in DeBN
will continue to receive notices via U.S. mail.
I filed jointly
with my spouse. Can we both use the same email address?
Yes; a husband and wife can use the same
email address. Each of you will have your own DeBN account, and separate
emails will be sent to each of you at whatever email address was used to
register for DeBN.
What should I do if I change my email
You should immediately
file with the court, either on your own or through your attorney, an updated
Debtor’s Electronic Noticing Request form. Once the court has processed
your request, you will receive an email from the BNC at both your old and
new email addresses advising you that your DeBN account has been updated.
What should I do if
You or your attorney
should file a notice of change of address with the court. The clerk’s
office will make the necessary changes to both your bankruptcy case and your
DeBN account. You will then receive an email from the BNC advising you that
your DeBN account has been updated.
What should I do if
I want to reactivate my DeBN account?
You must complete,
sign and file an updated DeBN request form, check-marking the section to
request reactivation of your account. Once the clerk’s office processes
your request, you will receive an automated email from the BNC advising you
that your DeBN account has been activated.
Why did I stop
receiving my notices via email?
There are several
reasons why this may have occurred, including:
If your name and
address in the case do not match your DeBN account, then the notice or
order will be delivered to you via U.S. mail. If you recently filed a
change of address with the court and did not receive an email from the
BNC advising you that your DeBN account was updated, please contact the
Clerk’s Office for assistance.
Your DeBN account
may have been disabled due to an email bounce-back (undeliverable
email). If this occurred, you must file an updated request form if you
wish to reactivate your DeBN account.
Please contact the
Clerk’s Office with any questions about the status of your DeBN account.
Who do I contact if
I have additional questions about DeBN?
Please contact the
Clerk’s Office if you have any questions about the DeBN program. Do not
contact the BNC, or reply to emails you receive from the BNC. Those BNC
email accounts are used for the sole purpose of sending emails, and the
inboxes are not monitored.