Credit Card Payment FAQ's
 
DISCLAIMER: The following information should not be relied upon as legal authority nor should it be used as a substitute for reference to the U.S. Bankruptcy Code. Finally, this information should supplement, not substitute, for the advice of competent legal counsel. Please be advised that the Clerk’s Office staff is prohibited from giving legal advice. For additional information, please refer to the United States Bankruptcy Code (title 11, United States Code), the Federal Rules of Bankruptcy Procedure (Bankruptcy Rules), and the Local Rules for the United States Bankruptcy Court for the Western District of Kentucky.

 
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What information is needed to complete a credit card transaction?

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Is a specific browser required?

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What security settings are needed to use the Credit Card Module?

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What credit cards are accepted?

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How do I make internet credit card payments?

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When are credit card payments due?

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Can I pay fees via check or cash when filing electronically?

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Who do I call if my payment is declined?

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What do I do if the credit card screen does not appear or is blank?

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Temporarily disable Popup Blockers

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Turn off Popup Blocker

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Add certain web sites in the allow popup list

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Allow popup windows on current web site

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I'm paying a fee in ECF and I received a message that I need to contact the Court.  Who should I call?

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Is there a report for reconciling credit card charges?

 

What information is needed to complete a credit card transaction?
 
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Credit Card Account Number

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Type of Card

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Expiration Date

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Security Code (The security code is usually a 3-digit numerical code located on the reverse side of the credit card that follows the account number)

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Is a specific browser required?

Yes. All credit card payments must be made using Internet Explorer 5.5 or higher.

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What security settings are needed to use the Credit Card Module?

Your browser must support 128-bit encryption.  To determine the encryption, click on the "help" tab on your menu bar at the top of the screen.  Select "About Internet Explorer." A small window will appear indicating the version as well as the encryption or cipher strength of your browser.

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What credit cards are accepted?

VISA/MasterCard, Novus/Discover, American Express and Diners Card.

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How do I make internet credit card payments?

You will receive an opportunity to Pay Now after each subsequent transaction, or you may pay at the end of the day using the Utilities menu option, Internet Payments Due.

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When are credit card payments due?

Payments are due by midnight of the date of filing  If for any reason you are unable to use the credit card module, please call the Court at 502-627-5700.  If a fee is not paid timely the case may be dismissed or the document may be stricken.

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Can I pay fees via check or cash when filing electronically?

No. All payments made by electronic filers must be made by credit card.

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Who do I call if my payment is declined?

Contact the card-issuing bank to determine why the card was declined.

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What do I do if the credit card screen does not appear or is blank?

In order to pay filing fees associated with pleadings filed in the Electronic Filing System, popup blockers must be temporarily disabled.  If you have a popup blocker running, the following payment issues may occur.

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You filed a pleading that required a fee, but never received a popup window showing the amount due.

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You filed a pleading that required a fee and received a blank popup window after viewing the Notice of Electronic Filing.

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You attempted to pay your fees by clicking Utilities > Internet Payments Due, but received a blank screen that showed "done" in the lower left hand corner of the browser.

Listed below are instructions for disabling the most common popup blocking programs.

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Temporarily disable Popup Blocker

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Google Toolbar - Hold down the ctrl key and then click on the link for filing fees.

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Yahoo Toolbar - Hold down the ctrl key and then click on the link for filing fees.

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Turn off Popup Blocker

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Google Toolbar - Click on the Google button > Options and under "accessories" uncheck Popup Blocker.

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Yahoo Toolbar - Click on the popup blocker button on the toolbar and uncheck Enable Popup Blocker.

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Windows XP Firewall - Open Internet Explorer and click on Tools > Popup Blocker > Popup Blocker Settings.

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Add certain web sites in the allow popup list

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Yahoo Toolbar - Click on the popup blocker button and select "always allow popups from."

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Windows XP Firewall - Open Internet Explorer and click on Tools > Popup Blocker > Popup Blocker Settings.

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Allow popup windows on current web site

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Google Toolbar - Click on the popup blocker button.  This will add the current web site to the allow popup list.

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I'm paying a fee in ECF and I received a message that I need to contact the Court.  Who should I call?

Contact the Court at 502-627-5700 where a Case Administrator or Financial Manager will assist you.

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Is there a report for reconciling credit card charges?

Yes. Click on Utilities/Internet Payment History.  Type in the desired date range.  The report will list all payments that have been made for filing fees using the Credit Card Module.

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This page was last edited on 02/10/2017 at 02:14 PM .