CM/ECF FAQ's
 
DISCLAIMER: The following information should not be relied upon as legal authority nor should it be used as a substitute for reference to the U.S. Bankruptcy Code. Finally, this information should supplement, not substitute, for the advice of competent legal counsel. Please be advised that the Clerk’s Office staff is prohibited from giving legal advice. For additional information, please refer to the United States Bankruptcy Code (title 11, United States Code), the Federal Rules of Bankruptcy Procedure (Bankruptcy Rules), and the Local Rules for the United States Bankruptcy Court for the Western District of Kentucky.


The CM/ECF questions have been sorted into 5 categories to help narrow your search.  Click on one of the categories to view all questions related to that topic.
 

GENERAL

ACCESS RELATED

PROCEDURAL

ADOBE ACROBAT RELATED

TECHNICAL

 

GENERAL

bulletWhat is CM/ECF?
bulletWhat are the benefits of CM/ECF for attorneys, trustees, and the general public?
bulletHow does electronic filing work?
bulletAm I charged for viewing documents in CM/ECF?
bulletWhat do I need to file electronically?
bulletCan the general public view CM/ECF cases and the documents in those cases?
bulletWho may file documents in the CM/ECF system?
bulletWhat is a Limited Use Participant?
bulletHow do PACER and CM/ECF fit together?

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ACCESS RELATED

bulletHow does an attorney become an authorized CM/ECF user?
bulletCan I have the same filing login for all courts I practice in?
bulletCan an attorney authorize someone in their office (such as a paralegal) to use their login name and password to file documents in CM/ECF?
bulletMy firm already has a PACER login and password. Do I need to establish a separate PACER account, or can I use the firm account?
bulletWhy do I get the site certification page?
bulletWhy do I get a second login screen after I've logged into CM/ECF?
bulletI am changing firms. Do I need to establish a new CM/ECF login and password?
bulletWhat should we do when an attorney leaves the firm?
bulletHow can I change my ECF password?
bulletWhat can I do if I have forgotten my CM/ECF password?
bulletI am using the correct login and password for CM/ECF but I am receiving a message that my login has failed. What do I need to do?
bulletI've gotten a message from the Court notifying me that my e-mail is bouncing. What do I need to do?
bulletWhy are the Bankruptcy and Adversary items missing from the blue menu bar?
bulletI am not receiving e-mails from the Court. What can I do to correct this?
 

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PROCEDURAL

bulletWhat are the rules and procedures regarding filing electronically?
bulletIs CM/ECF mandatory in the Western District of Kentucky?
bulletHow is the requirement of an original signature (attorney and/or debtor) handled for CM/ECF cases?
bulletHow will signatures be obtained when a document is filed electronically that requires the signature of more than one party/attorney?
bullet How are electronic documents served?
bullet Why do I receive some paper notices (341 notices, discharges, etc.) from the Court if everything is served electronically?
bullet How are Orders signed?
bullet How do I get my free copy of newly filed documents?
bullet I am electronically filing documents in CM/ECF, but I'm not getting any e-mail notifications from the Court.  What do I need to do?
bullet If I forward an e-mail notification I received to another individual, will that individual be charged for the document?
bullet How will the filing fee be paid when a petition or other documents are filed electronically?
bullet Is there a limit to the size of the document being filed in CM/ECF?
bullet How can I make smaller files when I scan a document?
bullet How can I verify whether or not all the documents I filed electronically were posted?
bullet How will the Clerk's office ensure that documents have been filed accurately?
bullet How will erroneous docket entries be corrected?
bullet Will any documents be required to be filed conventionally rather than electronically?
bullet Will CM/ECF allow docketing in closed cases?
bullet How do I withdraw a pleading?
bullet I hear the term "link" frequently when discussing electronic filing - what does it mean?


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ADOBE ACROBAT RELATED

bullet What is a PDF document?
bullet What is Adobe Acrobat?
bullet Do I have Adobe Acrobat Writer?
 

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TECHNICAL

bullet How can I create a shortcut icon on my desk top that will take me directly to the CM/ECF site?
bullet Are there any special considerations when choosing a browser?
bullet I can't get to your CM/ECF website, but other attorneys at my firm don't have that problem.  What could be wrong?
bullet When I get an e-mail that something is filed, I can't view the document.  What's wrong?
bullet When I try to get my document from a Notice of Electronic filing, I get an "Internal Server Error" message.  Is your server having trouble?
bulletI got a "DATA MISSING" error, and got dumped back to a login prompt.  What's wrong?
bulletI can get a docket sheet, but when I try to retrieve a document I can't read the file.  What could be wrong?
bulletI tried to file a document but it says "format not recognized".  What am I doing wrong?
bulletI'm trying to docket an event and it tells me that this transaction has already been posted, but I look on the docket sheet and it's not there.  What's wrong?
bulletHow do I clear my temporary files or Cache?
 

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GENERAL

What is CM/ECF?

Case Management/Electronic Case Filing (CM/ECF) is the Federal Judiciary's electronic case filing system that allows trained and certified users to file new bankruptcy cases, adversary proceedings or documents right from their computer.  The system uses standard computer hardware, an Internet connection and browser, plus software to format a document for electronic filing.

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What are the benefits of CM/ECF for attorneys, trustees, and the general public?

Benefits include: 24-hour availability for filing bankruptcy cases, adversary proceedings, and documents; immediate confirmation to filers of documents; automatic e-mail notice of case activity; 24-hour access to electronic files to view and print docket sheets, claims registers, and other reports; reduced paper and copying costs; and reduced courier and mailing costs.

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How does electronic filing work?

To file electronically, attorneys create their documents on their computers just as they normally do. Instead of printing the document on paper, however, attorneys save it in a portable document (PDF) format that can be read by others with all formatting intact regardless of the type of computer or word processor they use. Attorneys then access the electronic filing system through their Internet provider over the World Wide Web. After establishing their identity by providing a Court-assigned user identification name and password that serves as their signature for electronically filed documents, attorneys indicate the case number that their document applies to, the party the document is being filed on behalf of, and the type of document (answer, motion, etc.) being filed. The document is then sent over the Internet to the Court's computer which immediately sends a Notice of Electronic Filing (NEF) back to the attorney's screen verifying that the document has been received. The NEF can be printed or saved to disk for future reference. Additionally, the system automatically creates a docket entry and makes both the updated docket sheet as well as the document itself instantly available to anyone with access to the Internet and a PACER account. The system also sends e-mail notification of the filing to case participants who are registered to use the CM/ECF system.

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Am I charged for viewing documents in CM/ECF?

Case participants who are registered to use the CM/ECF system receive a free electronic copy of all documents filed. When you receive a Notice of Electronic Filing in your e-mail, you'll note that the case number and document number are both hyperlinks. You can click on the document number hyperlink to retrieve the pleading. That first retrieval when you have been served is free. Subsequent retrievals, even of documents you have electronically filed, will be charged ten cents per page. The maximum charge for any imaged document is $2.40. All users are advised to print or save the document during the initial viewing period in order to avoid future charges.

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What do I need to file electronically?

System requirements are minimal and inexpensive. All that is needed is a personal computer, an Internet connection, a browser, such as Internet Explorer or Mozilla Firefox, and Adobe Acrobat PDF Writer (to convert documents from a word processor format to portable document format). In addition, attorneys need a scanner for imaging documents to be filed electronically that are not available in electronic format such as Certificates and Employee Pay Advices.

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Can the general public view CM/ECF cases and the documents in those cases?

Access to view cases and documents in CM/ECF is available to anyone with a PACER login and password. A PACER account may be obtained at: http://pacer.psc.uscourts.gov/register.html. However, documents filed before August 15, 2002 may not be available on-line. To comply with judicial conference privacy policy, restrictions are now automatically placed on all documents for cases opened prior to December 1, 2003, that have been closed for at least one year.  Documents may also be viewed at the Clerk's Office in the Gene Snyder Courthouse via public computer terminals.

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Who may file documents in the CM/ECF system?

Filing a document in CM/ECF requires a login and password. At the present time, filing access is limited to attorneys, bankruptcy case trustees, U.S. Trustee, and Limited Use Participants.

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What is a Limited Use Participant?

Attorneys and creditor representatives may obtain a "Limited Use Password" for access to the CM/ECF system. Access to the CM/ECF system is restricted to filing of the following documents: Creditor Request for Notices and/or Notices of Appearance, Proofs of Claim, Withdrawals or Transfers of Claim, and Reaffirmation Agreements.

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How do PACER and CM/ECF fit together?

A separate CM/ECF login is required to file documents. Besides your CM/ECF login, a PACER (Public Access to Court Electronic Records) account is also required to retrieve/view documents from the CM/ECF system. A PACER account may be obtained at: http://pacer.psc.uscourts.gov/register.html.

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ACCESS RELATED

How does an attorney become an authorized CM/ECF user?

In order to file electronically, you must first register with the Bankruptcy Court. The necessary forms can be obtained from the clerk's office or by clicking here.  Once these forms have been completed and reviewed by the Clerk's Office, you will be contacted regarding training. Upon completion of training, a live login and password will be issued that will allow you to access the system to file documents electronically. In addition, you will need a PACER account to retrieve/view information from the system. A PACER account may be obtained at: http://pacer.psc.uscourts.gov/register.html.

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Can I have the same filing login for all courts I practice in?

Since each court assigns the login in the CM/ECF system, it is not possible to obtain a universal filing login.

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Can an attorney authorize someone in their office (such as a paralegal) to use their login name and password to file documents in CM/ECF?

Yes, but the court recommends that such access be very limited and controlled since whatever is filed under that name and password is deemed to have the attorney's signature on it. Logins must match signatures. Attorneys cannot share logins. If a member of your staff that had access to this information leaves your employ, the Court encourages you to change your password for security reasons.

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My firm already has a PACER login and password.  Do I need to establish a separate PACER account, or can I use the firm account?

The firm PACER account can be used for the query component of CM/ECF. However, if you would like to keep the billing separate from the firm's, you will need to establish a new PACER account. A PACER account may be obtained at: http://pacer.psc.uscourts.gov/register.html.

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Why do I get the Cite Certification pages?

The first time you go into the CM/ECF site, you'll get a series of Site Certificate pages, letting you know that the Court is encrypting the data while you're signed on to CM/ECF. On the third screen, you'll have the opportunity to check a box that says "Accept this certificate forever." If you check this box these screens will not come up again. Simply click on "Next," "Finish," and finally "Continue" on the last screen.

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Why do I get a second login screen after I've already logged into CM/ECF?

This is the PACER login screen that you get whenever you request a report or document from a case. The first time you log in, click on the box that says "Make this my default login" and you shouldn't have to log in repeatedly.

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I am changing firms.  Do I need to establish a new CM/ECF login and password?

You do not need to register for CM/ECF more than once. Even if you change firms, your login remains valid. However, you must update your address and e-mail information in the "Utilities" option in CM/ECF. If you share a PACER account with the firm, you will need to establish a new PACER login and password. A PACER account may be obtained at: http://pacer.psc.uscourts.gov/register.html.

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What should we do when an attorney leaves the firm?

When an attorney leaves a firm, both the attorney and the firm need to consider the implications to the CM/ECF noticing system. If cases will move with the attorney, all the attorney needs to do is change his/her e-mail notification setup and submit a change of address to the Clerk's Office. If cases will remain with the firm, the firm will need to ensure that the Court docket accurately reflects the proper attorney of record and that the new attorney of record is properly set up to receive e-mail notification. Law firms may also wish to consider the best method of handling e-mail addressed to the firm for the departed attorney. Summarily removing the attorney from the firm's e-mail system with no further action may result in notifications being missed. Firms may wish to consider whether their own e-mail systems should forward such e-mails to the attorney at his/her new address, or to another attorney within the firm.

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How can I change my ECF password?

Take the following steps to change your password:

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Click UTILITIES on the blue menu bar

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Click CHANGE YOUR PASSWORD

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Complete the New Password fields

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Click SUBMIT

NOTE:  The Court encourages users to periodically change their passwords for security reasons, particularly if a member of your staff that had access to this information leaves your employ.

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What can I do if I have forgotten my CM/ECF password?

Contact the Court for further assistance at (502) 627-5700.

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I'm using the correct login and password for CM/ECF but I am receiving a message that my login has failed.  What do I need to do?

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Make sure that you are on the correct web site: https://ecf.kywb.uscourts.gov

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Be sure that you have received a login and password specifically for our district; logins for other districts will not work in our system

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If you are sure you are on the correct web site, and that your login and password is specifically for our district, contact the Court at (502) 627-5700 for further assistance

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I've gotten a message from the Court notifying me that my e-mail is bouncing.  What do I need to do?

Please visit our Bounced E-mail Information page for further information regarding this problem.

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Why are the Bankruptcy and Adversary items missing from the blue menu bar?

If you don't see the Bankruptcy and Adversary categories on the blue ECF menu bar then you've probably logged into PACER. Log out and try again by using your ECF login and password. If the categories are still missing try clearing the browser cache.

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I am not receiving e-mails from the Court.  What can I do to correct this?

If you're not receiving e-mail notices from ECF it could be due to one of the following:

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Your e-mail address has changed and you have not changed the address in CM/ECF.  To do so, click UTILITIES on the blue menu bar>click MAINTAIN YOUR ECF ACCOUNT>click EMAIL INFORMATION>in the Primary e-mail address field, delete your old address and enter the new one>click RETURN TO ACCOUNT SCREEN>click SUBMIT

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Are you using AOL 9.0 for your e-mail? If so: check the Anti-Spam preferences to verify that ecfwebmaster@kywb.uscourts.gov is listed in the AOL address book.  This will ensure that ECF-related e-mails are not blocked from reaching you.

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Your e-mail account is full.  Most internet service providers (ISP's) limit the amount of e-mail you may store on their server.  Contact your ISP to determine the limit and how to delete the e-mails you no longer need.
 

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PROCEDURAL

What are the rules and procedures regarding filing electronically?

Rule 5005(a)(2) of the Federal Rules of Bankruptcy Procedure was amended to authorize individual courts by local rule to permit papers to be filed by electronic means. New amendments to Rules 7005, 9006 and 9022 of the Federal Rules of Bankruptcy Procedure, which went into effect December 1, 2001, authorize service of documents by electronic means if parties consent.

In accordance with the Federal Rules, the Bankruptcy Court for the Western District of Kentucky established local rules authorizing electronic submission of documents. Pursuant to Local Rule 5005-4, attorneys are required to file documents electronically. 

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Is CM/ECF mandatory in the Western District of Kentucky?

Yes.  Pursuant to Local Rule 5005-4, all pleadings and documents filed with the Court must be filed electronically - except as expressly provided in that Local Rule.

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How is the requirement of an original signature (attorney and/or debtor) handled for CM/ECF cases?

There are two somewhat distinct issues: attorney signatures and debtor signatures.

Attorney signatures: When registering to use the system, attorneys sign an agreement to the effect that use of their login name and password (whether by themselves personally or by delegation to another person in their office) constitutes their signatures on the documents electronically filed. The electronically filed document will indicate a signature, e.g. "/s/ Jane Doe." Documents filed under an individual attorney's login and password will be deemed to have been signed by that attorney for purposes of Fed. R. Bank. Pro. 9011. Therefore, logins should not be shared. The "signature" contained on the underlying pleading is merely to indicate to those parties who might only receive a copy of the pleading through conventional means that the pleading was in fact signed, and by whom.

Debtor signatures: The electronically filed document will indicate a signature, e.g. "/s/ Jane Doe."  Upon request, the original signed document must be provided to the Court or other parties to review. Original signatures must be retained per the requirements of Local Rule 9011-1(b).

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How will signatures be obtained when a document is filed electronically that requires the signature of more than one party/attorney?

The filer will obtain the signature on the document. The filer will then file the document electronically, either by scanning the document to produce a copy of the original signature, or by indicating the signatures, e.g., "/s/ Jane Doe." For evidentiary purposes the parties are encouraged to retain the original document in their records.

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How are electronic documents served?

The system is set up so that when a court user or attorney files a document with the court, a Notice of Electronic Filing is generated that includes information about what was filed, the text of the docket entry, the unique document stamp, and a list of case participants that receive e-mail notification of the filing and a list of those that do not. The Notice of Electronic Filing sent to those listed as receiving e-mail notification contains a hyperlink to the document.

Parties who are not registered to use the CM/ECF system must be served in the traditional manner, with paper documents.

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Why do I receive some paper notices (341 notices, discharges, etc.) from the Court if everything is served electronically?

Paper notices which include a debtors full social security number are still sent from our BNC noticing center to interested parties who are entitled to see this information. However, if you would prefer to have these notices sent to you electronically or by fax, you may sign up for this service by visiting www.ebnuscourts.com

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How are Orders signed?

Orders in our Court are signed electronically. The judge will affix an electronic signature to an electronic version of the order, which is then docketed.

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How do I get my free copy of newly filed documents?

Attorneys of record and parties in a case that are registered to use the CM/ECF system, receive one free electronic copy of all documents filed. Attorneys and parties will receive an e-mail message containing a hyperlink to the document filed. Click on the hyperlink to view the document. The hyperlink will expire after the earlier of these two events: the first use or 30 days. Any time that same hyperlink is accessed after it has expired, the user will be asked for a PACER login and password and will be charged to view the document. All users are advised to print or save the document during the initial viewing period in order to avoid future charges.

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I am electronically filing documents in CM/ECF, but I'm not getting any e-mail notifications from the Court.  What do I need to do?

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Verify that you have included a primary e-mail address.  Click UTILITIES>click MAINTAIN YOUR ECF ACCOUNT>then click on E-MAIL INFORMATION. An e-mail address should be listed next to the Primary E-mail Address box. If no e-mail address is listed you will need to set up your primary e-mail address information. For further instructions, refer to the Attorney training manual.

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This may be a problem with your e-mail provider. It is possible that your program is rejecting e-mails as spam or filtering them into spam folders. Contact your e-mail/Internet provider to address the problem further.

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If I forward an e-mail notification I received to another individual, will that individual be charged for the document?

The document within an e-mail notification is accessed by a hyperlink. This hyperlink takes you to a site which will allow the first viewing to be free. The first individual to view the linked document will not be charged. If you forward the e-mail notification without viewing the document, the recipient of the e-mail will be able to view the document for free. Anytime after the first viewing, a charge will be incurred to view the document. All users are advised to print or save the document during the initial viewing period in order to avoid future charges.

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How will the filing fee be paid when a petition or other documents are filed electronically?

Attorneys are required to pay bankruptcy fees for cases filed electronically the same day they are filed. Add "uscourts.gov" to allow a pop-up to appear. Follow the prompts all the way through. For further information regarding credit card payments, please visit our Credit Card FAQ page.

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Is there a limit to the size of the document being filed in CM/ECF?

Yes. CM/ECF will not accept documents over 4 megabytes in size.

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How can I make smaller files when I scan a document?

Scanned documents are frequently very large and may cause ECF to "time out" during filing.  In addition, CM/ECF will not accept files larger than 4 MB.  To avoid this, choose the optimal scanner setting of black and white (not grayscale or color), set the resolution to 300 dpi (or less), and the paper size of 8 1/2 by 11. If the scanned document is still too large, separate it into smaller PDF files.

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How can I verify whether or not all the documents I filed electronically were posted?

To ensure the documents transmitted arrive in their entirety, it is important to examine the document after it is received by the court. When you receive the e-mail notification for your filed document(s), click on the hyperlink provided in the e-mail.  This will allow you to review the documents for free.

Another alternative is to run your Transaction Log - it's FREE. The log displays all transactions completed by you during a certain date range. If you're not certain that a transaction was successful, review the Transaction Log before you attempt to refile a document - if you run a docket report from PACER you will incur fees. To run the Transaction Log go to UTILITIES> click VIEW YOUR TRANSACTION LOG>enter a date range.  All your successful ECF transactions by date, case number and type will display.

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How will the Clerk's office ensure that documents have been filed accurately?

The clerk's office will review every document that is electronically filed to ensure that: 1) the uploaded image matches the case name and number, 2) the correct docket event was selected from the System, 3) the document was referred or linked to the appropriate document (when necessary), and 4) the document indicates a signature, e.g. "/s/ John Doe."

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How will erroneous docket entries be corrected?

Depending on the error, CM/ECF allows court personnel to edit errors made in the docket entry. Besides making the appropriate corrections, the Court will notify the filer either by e-mail, phone, or an electronic Notification will be docketed. When necessary, the filer may be asked to re-file the document. The Court will use a "corrective entry" event, which officially records substantive errors on the docket sheet and will generate a Notice of Electronic Filing. This allows the distribution of the correct information to the participants who originally received the erroneous information.

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Will any documents be required to be filed conventionally rather than electronically?

Documents under seal and exhibits/large attachments should be filed conventionally rather than electronically.

Documents under seal: The motion, order and document under seal may be filed electronically.

Exhibits/large attachments: Copies for Chambers and or documents that can not be put in electronic format can be submitted conventionally. See LBR 5005-1.  Exhibits which are referenced by motions or other pleadings may be submitted to the Court in summary form. The summary of exhibits should be part of the document and should include a statement that the actual exhibits are available to counsel and the Court upon request. The actual exhibits must be brought to Court at any time they are intended to be used as evidence.

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Will CM/ECF allow docketing in closed cases?

Yes. However, a display message will appear alerting the filer that the case is closed. Generally, pleadings are not processed and/or ruled on in closed cases without a Motion/Order to Reopen and payment of the appropriate filing fee.

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How do I withdraw a pleading?

File a document indicating your intention using the Withdrawal of Document event located in the Misc. Events category. Create a link between the document you're filing and the document being withdrawn.

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I hear the term "link" frequently when discussing electronic filing - what does it mean?

To "link" a document means to relate it to, or associate it with a previously filed document.  During the filing process you may be asked "Does your document relate to a previously filed pleading?". If the answer is yes, you should follow the screen prompts to "link" the documents.  Proper linkage allows a Judge or any other person looking at a particular document to view all pleadings related to it, such as objections, certificates of service, etc.  If a document isn't linked properly it may not display on the Judge's calendar.  If you need help with linking please contact the Clerk's Office at (502) 627-5700.

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ADOBE ACROBAT RELATED

What is a PDF document?

Portable Document Format (PDF) is a universal file format that preserves all the fonts, formatting, graphics, and color of any source document, regardless of the application and platform used to create it. PDF files are compact and can be shared, viewed, navigated, and printed exactly as intended by anyone with free Adobe Acrobat Reader software.  You can convert any document to PDF using Adobe Acrobat software.  All of the pleadings in the CM/ECF system are stored in PDF format.

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What is Adobe Acrobat?

Adobe Acrobat is a commercial software product from Adobe that allows you to save your documents in PDF (portable document format). Adobe also distributes a program called Acrobat Reader that allows you to view and print (but not create) PDF documents. The most recent versionis available for approximately from www.adobe.com. Note: Acrobat PDFWriter is part of the Adobe Acrobat package. The default installation of Adobe Acrobat does not include the installation of Acrobat PDFWriter. To load Acrobat PDFWriter, you must choose the "custom" installation.

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Do I have Adobe Acrobat Writer?

To check if you have Acrobat Writer, follow the steps below:

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Click on the START button (lower left corner of the computer screen).

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Click on SETTINGS

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Click on PRINTERS

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Locate ACROBAT PDF WRITER

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If it is there, your system has the capability to print to PDF

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TECHNICAL

How can I create a shortcut icon on my desk top that will take me directly to the CM/ECF site?

While on the Desktop screen, right click the mouse and then click on NEW, then click SHORTCUT.  The next screen will ask for a command line.  For example, to setup a shortcut to the CM/ECF live site, type "https://ecf.kywb.uscourts.gov/" in the space and then click NEXT.  Enter the name of the shortcut and click FINISH.  Other options are to bookmark this site or add this site to your personal toolbar.

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Are there any special considerations when choosing a browser?

Not really. Basically, these days many browsers will allow you to work with ECF. However, to utilize the Pay.gov site to handle the payment of filing fees, please consider the information regarding encryption within your browser, located on our Credit Card FAQ page.

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I can't get to your CM/ECF website, but other attorneys at my firm don't have that problem.  What could be wrong?

If you get to the login screen, and the system hangs when you try to complete your login, then something is blocking the Secure Socket Layer (SSL) port 443 (that's the point where we transition from web port 80 to SSL port 443). The systems person at your firm needs to look at the router and any firewalls the firm has set up to determine where the blocking is taking place. Attorneys at a firm may experience this problem while other attorneys at the same firm do not, because they may be directed to different proxy servers.

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When I get an e-mail that something is filed, I can't view the document.  What's wrong?

You can open each document once for free. If you try to view the document again and you get a login screen when you request the document, make sure you enter your PACER login and password and not your CM/ECF login and password. Also make sure your e-mail system is set to open links with an Internet Browser, e.g., Internet Explorer or Mozilla Firefox. Also, some documents are virtual so a PDF will not be attached.

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When I try to get my document from a Notice of Electronic filing, I get an "Internal Server Error" message.  Is your server having trouble?

The first time you use the link in a Notice of Electronic Filing to view a document, you use up the "free look" you get. Every subsequent time you use the link in the Notice of Electronic Filing, you'll get a PACER login screen. If you use your CM/ECF login at that point, instead of a PACER login, you may provoke the "Internal Server Error" message. Just hit BACK and try a PACER login and password instead.

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I got a "DATA MISSING" error, and got dumped back to a login prompt.  What's wrong?

If you attempt to re-size your browser window, you may provoke the error "Data Missing - This document resulted from a POST operation and has expired from the cache. If you wish, you can repost the form data to recreate the document by pressing the reload button." Before you can proceed, you'll have to log in and start over. You can minimize your browser window without ill effect, but trying to change its size will guarantee you a free trip back to the login prompt. This is a known bug in the application, and has been reported to the developers and will, we hope, be corrected in a future release.

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I can get a docket sheet, but when I try to retrieve a document I can't read the file.  What could be wrong?

You do not need Acrobat software to view a docket sheet, but you do need it to view documents. You might have Acrobat PDF Reader on your machine, but have not connected it to your browser. Another possibility is that the entry may be virtual or it was filed before the court began accepting electronic filings in 2002.

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I tried to file a document but CM/ECF says "format not recognized".  What am I doing wrong?

All documents must be submitted in Adobe PDF (portable document format) with an extension of ".pdf." Two common errors occur.

First, a user thinks that he/she saved the document in PDF. The user then tries to file the WordPerfect/Word version of the document; not the saved PDF version.

Second, a user fails to indicate the full path name for the PDF file he/she wants to upload. Because the system could not find the file, it responded with the "format not recognized" message. The solution--provide the full path name when identifying the file (example: "c:\documents\motion.pdf") during the upload process.

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I'm trying to docket an event and CM/ECF tells me that this transaction has already been posted, but I look on the docket sheet and it's not there.  What's wrong?

What has probably happened is that you docketed an event for a case, and then clicked on the browser back button a few times to get to a point where you could enter another case number and then docketed another event. By clicking the back button, instead of clicking on ‘Bankruptcy Events' you are keeping the information pulled for the last case you docketed. As long as you click on the menu item instead of clicking on Back you'll be fine - only use the back button to correct a mistake on an event you are in the process of docketing, not to change cases.

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How do I clear my temporary files or Cache?

Internet Explorer: Web pages and files are stored in the Temporary Internet Files folder on your hard disk.

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Select a different page in the browser.

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Select TOOLS and INTERNET OPTIONS from the top of the IE window.

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Click the GENERAL tab.

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At TEMPORARY INTERNET FILES, click the DELETE FILES button.

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Click OK.

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This page was last edited on 07/27/2017 at 11:04 AM .